Frequently Asked Questions
FAQs
We're Here to Help
📦 ORDER
How do I place a wholesale order on KstyleON.com?
Simply register for a wholesale account and place your order directly through our website.
Is there a minimum order quantity (MOQ)?
Yes, MOQs vary by brand and product. Details are listed on each product page.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled before production begins. Please contact us promptly.
How can I request a quotation for bulk orders?
contact us(wholesale@KstyleON.com) directly for large volume orders.
Do you offer customized product packages or branding?
Yes, custom branding or bundles may be available depending on the brand.
How do I know if my order has been confirmed?
You will receive a confirmation email once your order and payment are verified.
Can I reorder past purchases easily?
Yes, previous orders can be re-ordered from your account dashboard.
What if an item is out of stock after I order?
We will notify you and offer alternatives or refunds as needed.
Can I mix different brands in one order?
Yes, you can order multiple brands in one shipment if MOQs are met.
How can I check the status of my order?
Log in to your account to track order status in real-time.
💳 PAYMENT
What payment methods do you accept?
We accept bank transfers, PayPal, Wise, and other major payment services.
Can I pay in my local currency?
Yes, we accept multiple currencies including USD, KRW, JPY, EUR, and more.
Do you accept PayPal or Wise for international transfers?
Yes, both PayPal and Wise are accepted for international payments.
When is payment due?
50% is due at order confirmation, and the remaining 50% + shipping before dispatch.
Can I split my payment into two parts (deposit and balance)?
Yes, our standard policy is 50% upfront and 50% before shipping.
Will I receive an invoice for my order?
Yes, invoices are automatically issued and accessible from your account.
How do I check my payment history?
Log in to your account and view the "Payment History" section.
Are there any transaction fees?
Fees may apply depending on your payment method and provider.
Can I get a refund if I cancel my order?
Refunds are possible only if the order has not entered processing.
Is payment via credit card available?
Credit card payment may not be available for select countries. Please inquire.
🚚 SHIPPING
From where are products shipped?
All products are shipped directly from our warehouse in South Korea.
Which courier services do you use?
We use DHL, FedEx, EMS, UPS, and trusted freight forwarders.
How long does shipping usually take?
Shipping takes 3–15 business days depending on destination.
Do you offer door-to-door delivery?
Yes, door-to-door delivery is available for many countries.
How are shipping costs calculated?
Shipping fees are based on weight, volume, and destination.
Can I use my own freight forwarder?
Yes, you can choose to ship using your own forwarder.
Will I receive a tracking number?
Yes, tracking numbers are provided once the order is shipped.
Can you ship multiple orders together (combined shipping)?
Yes, we offer combined shipping upon request.
Do you offer express shipping options?
Yes, express options are available at an additional cost.
What should I do if my shipment is delayed?
Contact us(wholesale@KstyleON.com) and we will assist in resolving the issue.
🛃 CUSTOMS
Are customs duties included in the product price?
No, duties and taxes are the responsibility of the buyer.
Who is responsible for customs clearance?
The buyer is responsible, unless otherwise agreed.
Do you provide invoices and shipping documents for customs?
Yes, we provide all required export documentation.
Can you declare a lower value for customs?
We follow customs compliance and cannot undervalue invoices.
What documents are included with the shipment?
Commercial invoice, packing list, and other necessary documents.
What happens if my package is held at customs?
Contact us(wholesale@KstyleON.com) immediately—we will support resolution.
Do you offer DDP (Delivered Duty Paid) shipping options?
DDP may be available in some countries. Please inquire.
Will I be contacted if there are customs issues?
Yes, your local customs office or courier will notify you.
Can you help with product registration or labeling?
We may assist for some markets. Contact us for details.
Are there any restricted items you can’t ship?
Some products may be restricted by country. We’ll notify you.
👤 ACCOUNT
How do I create a wholesale account on KstyleON.com?
Click "Register" and fill out your business details.
Do I need to verify my business before ordering?
Yes, account verification is required to access wholesale prices.
How do I reset my password?
Click "Forgot Password" on the login page to reset.
Can I update my shipping or billing information?
Yes, you can manage your info from your account settings.
Where can I see my past orders?
Go to "Order History" in your account dashboard.
Can I access my invoices and payment records?
Yes, all records are available in your account.
How do I delete or deactivate my account?
Contact customer support to request account deactivation.
Is there a mobile version of the platform?
Yes, our website is mobile-friendly.
Can I share one account with multiple team members?
You may, but we recommend one account per user for security.
How do I subscribe or unsubscribe to newsletters?
Manage your email preferences from your account settings.
❓ OTHERS
Are all products on KstyleON 100% authentic?
Yes, all products are guaranteed authentic and directly sourced.
Can you source brands not listed on the website?
Yes, we can often source additional brands upon request.
Do you offer samples before placing a large order?
Samples may be available for select products. Please inquire.
Do you supply to offline and online retailers?
Yes, we serve both online and brick-and-mortar retailers.
Can I use product images from your website for marketing?
Yes, approved retailers may use our images for promotion.
Do you offer brand marketing support or training?
Marketing materials may be available upon request.
How do I become a preferred or VIP buyer?
Frequent buyers may qualify. Contact us for more information.
Is there a loyalty or rebate program?
We are working on a loyalty program. Stay tuned!
Can I visit your office or warehouse?
Visits are by appointment only. Please contact us in advance.
How do I contact customer service?
Email us anytime at wholesale@KstyleON.com